Q. Do you sell and install floors
other than tile?
A. Yes, we do. We install hardwood floors (engineered and nail down ),
carpet , natural stone , ceramic , and porcelain. In addition we also
offer an array of services including faux finishing , design consultation
, granite countertops and master bath and kitchen design.
Q. Will you install a floor if I’ve already bought one, or can I just buy
the floor and have someone else install it?
A. Sure, even though most customers utilize our full resources through our
showroom , you can either just purchase a floor with the help of a design
consultant , or have one of our in house professionals install your pre –
purchased floor .
Q. Do you subcontract your labor?
A. No. All of our installers have been trained and are paid by the hour.
The floors you see in the showroom and on the website have been installed
by the same guys who will install your floor, or they have been trained by
the same guys. Our installers work on an hourly rate, as opposed to being
paid by the square foot (job). This gives the installers both an incentive
to take their time and the ability to correct and anticipate mistakes.
This is a very important question, as we are the only showroom that does
NOT subcontract their labor on stone , ceramic , or porcelain in the
Metroplex. In our showroom, what you see is what you get, not only with
the floors themselves , but also the installers.
Q. Do you work with insurance companies?
A. Yes. We will consult with a client with an insurance claim, then
schedule an estimate. It often takes one to two appointments before we
succeed in persuading the insurance company to put in the appropriate
floor for the client.
Q. Can you match an existing tile or wood floor if I want to expand?
A. Not always. In fact rarely ever. If the tile or wood is not
discontinued, seldom do you ever get the same dye lot. Wood & Tile are
made in certain dye (color) lots depending on demand. Often people ask “ I
have this tile running throughout my kitchen, and I want to expand the
tile into my hallway and dining room , can we get the same tile?” .
Sometimes, sure, but it often sticks out like a sore thumb (because of the
dye lot). You’re better off either replacing your whole floor or having a
border installed to transition between the two different surfaces.
